| Description |
The term “Ombudsman” is of Swedish origin and in its ordinary dictionary meaning denotes “an official appointed to investigate complaints against the public authorities, government departments or the people who work for them”. The institution of Ombudsman has its roots in ancient times. The complaint handling systems resembling the present Institution were functioning as far back as the early days of Islam, and are still functioning in many Muslim countries. However, as an institution, the Ombudsmanship originated in Sweden about 200 years ago as a parliamentary supervisory body. |
